How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Decisionresponded Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when you called or contacted Decisionresponded Pest Control
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we matched you with

When the Issue Is With a Provider

Providers in our network run their own businesses. They answer for their estimates, prices, products, work and customer service. If you are unhappy with work done in your home, the usual first step is to take it up with the provider directly and keep a written record.

We still want to know. Feedback helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please understand that Decisionresponded Pest Control cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that oversees pest control in New York.

Sending Your Complaint

Email contact@decisionresponded.living and include:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We will confirm receipt by email, usually within a few business days. Then we will look into what happened, which may mean contacting the provider. Last, we will reply with what we found and any steps we are taking.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to look again. You can also reach out to your state consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@decisionresponded.living